ScreenTune Support Policy
This is what you get when you buy a ScreenTune product: a 90-day support window, the refund and replacement terms, and a clear line around what support can and can’t fix. ScreenTune modifies the Gen 6 Mazda Connect infotainment software. It is not affiliated with, endorsed by, or approved by Mazda. The product is for vehicles you own, lease, or are authorized to service.
What support covers
Section titled “What support covers”Support runs 90 days from the date of purchase and covers the firmware version validated at intake or self-certification — for current products, v74.00.324A.
| Category | Examples |
|---|---|
| Installation issues | USB not recognized, progress screen failure, incomplete install |
| Tweak malfunction | A documented feature not working — disclaimer still appearing, touch not enabled |
| Recovery assistance | Uninstalling via the Miatafy app, troubleshooting a partial restore |
| Replacement media | Re-issue of USB drives that arrive defective, get lost, or are physically damaged |
If a Mazda firmware update overwrites your ScreenTune changes inside the 90-day window, re-installation guidance is free.
Refunds
Section titled “Refunds”The line is install. Before you install, a refund is straightforward; after you install, it isn’t.
| Situation | Resolution |
|---|---|
| Refund requested before installation | Full refund, minus shipping |
| Product won’t install on a confirmed-compatible vehicle | Full refund or replacement |
| Defective USB media (dead on arrival) | Replacement shipped at no cost |
| USB drive damaged in transit | Replacement shipped at no cost |
| Bought for an incompatible vehicle (intake skipped or details misrepresented) | No refund |
| Changed your mind after installation | No refund — use the Miatafy app to uninstall |
| Don’t like the installed tweaks | No refund after installation |
If you’re unsure whether ScreenTune is right for your car, read the product page before buying, not after.
What support doesn’t cover
Section titled “What support doesn’t cover”| Category | Why |
|---|---|
| Hardware failures | Dead screen, no power, USB port damage, speaker faults — not caused by software changes |
| Unsupported firmware | Anything not on v74.00.324A at purchase. Get there first via getting to v74; risky versions are listed in not supported yet |
| Wrong or misrepresented vehicle | A product used on a car that doesn’t match the intake or self-certification |
| Other tools | Problems from third-party modification methods applied before or after ScreenTune |
| Out-of-window firmware updates | If a Mazda update overwrites changes after the 90 days, re-installation is on the owner |
| Warranty and dealer advice | We can’t advise on warranty claims, dealer conversations, or manufacturer policy |
| Network and connectivity | Bluetooth pairing, cellular, and phone-side Wi-Fi/CarPlay handshake issues — these depend on stock Mazda hardware and your phone, not something ScreenTune can fix |
| Issues reported after 90 days | Outside the support window |
Transfer
Section titled “Transfer”Support doesn’t transfer with the car. If you sell the vehicle, the new owner completes a fresh compatibility intake and buys their own product to get support.
Filing a support request
Section titled “Filing a support request”Include all three so the first reply can actually help:
- Order identifier
- A description of the issue
- Photos or video of the unexpected behavior, when there’s something to show
Requests missing this take longer to resolve. Support is handled through the contact method in your order confirmation; typical response time is within 48 hours.
Safety and scope
Section titled “Safety and scope”- ScreenTune changes the infotainment system only. It does not touch braking, steering, airbags, or stability control.
- Removing the startup disclaimer screen is a cosmetic UI change. It disables no safety feature.
- Touch-while-driving ships in the products that include it. The owner is responsible for operating the touchscreen while moving; ScreenTune does not encourage distracted driving.
- We make no claim that changes are undetectable by dealer or manufacturer diagnostic tools.