After You Order: What Happens Next
The package is built from the vehicle, firmware, region, and feature choices in the intake and emailed right after checkout. The delivery email includes the download, USB instructions, and the end dates for support and eligible updates. The package carries its own signed configuration; there is no license key to enter or manage.
The five steps from checkout to done
Section titled “The five steps from checkout to done”- Order confirmation: keep the email with the order details and support contact.
- Download: the custom package and USB preparation instructions arrive by email within minutes.
- Prep: prepare the USB and record the unit’s current state before plugging it in.
- Install: follow the install instructions and wait for the automatic reboot.
- Verify and store the drive: confirm the changes applied, then pull the USB and keep it.
Record your stock state before you plug in
Section titled “Record your stock state before you plug in”Before the first install, photograph Settings → System → About. This records the firmware, region, and failsafe versions. Also note which apps appear in the Applications menu and whether CarPlay or Android Auto works.
If the car is used, note signs of earlier modifications, including a missing startup disclaimer, custom apps, or touch that already works while moving. REMOVE restores the state ScreenTune first captures, which is not necessarily factory. See Backup and recovery.
What the first boot should look like
Section titled “What the first boot should look like”After the automatic reboot, confirm:
- If you selected Skip the startup disclaimer: the tap-to-dismiss legal screen stops appearing on cold starts.
- If you selected Touch Screen While Driving: touch works while moving. If you kept Mazda navigation, the instrument-cluster compass still works.
- The system comes up faster. Check this on the next cold start, not the install reboot. If the order includes wireless CarPlay startup, confirm that connection too.
Store the drive after verification. It remains the repair and removal path for that car.
If the prompt does not appear, an action fails, or a selected feature remains missing, use the troubleshooting table in the install instructions. Send support the order identifier, firmware photo, and screentune.log file from the USB.
Your 90-day support window
Section titled “Your 90-day support window”Every product includes 90 days of support from delivery. The delivery email gives the exact support and update dates. The license and the right to reinstall an entitled version on the licensed car do not expire. See the support policy for coverage and refund terms.
Going back to stock later
Section titled “Going back to stock later”Insert the matching ScreenTune USB and select REMOVE. It restores the first-install baseline and removes active ScreenTune runtime files. See the revert and uninstall guide.